Help Centre
Frequently Asked Questions
Find quick answers to common questions about our products, ordering, shipping, and more.
Simply browse our collection, add items to your cart, and proceed to checkout. You can pay using credit/debit card, FPX online banking, GrabPay, or Boost e-wallet.
Orders can be modified or cancelled within 24 hours of placement. Please contact our support team at hello@yanahome.my or call +603-2123 4567 as soon as possible.
Yes! We offer special pricing for bulk and corporate orders. Contact our sales team for a custom quote tailored to your project needs.
Standard delivery within Peninsular Malaysia takes 5–10 business days. East Malaysia delivery takes 10–15 business days. Express delivery options are available at checkout for selected areas.
Yes! We offer free shipping on orders above RM 3,000 within Peninsular Malaysia. For orders below RM 3,000, shipping fees are calculated at checkout based on your location.
Yes, we offer professional assembly services starting from RM 150. You can add this at checkout. Our trained technicians will assemble your furniture at your convenience.
We accept returns within 14 days of delivery for items in their original condition and packaging. Custom-made and bespoke furniture cannot be returned unless there is a manufacturing defect.
Contact our support team with your order number and reason for return. We will arrange a pickup at your convenience. Refunds are processed within 7–10 business days after inspection.
Yes, many of our products use solid wood, engineered wood, or a combination. Each product listing specifies the exact materials used. We source from sustainable suppliers.
Absolutely! Our Custom Furniture service allows you to specify dimensions, materials, and finishes. Contact us for a free design consultation and quote.
Custom pieces typically take 4–8 weeks depending on complexity. Kitchen cabinets and wardrobes may take 6–10 weeks. We provide regular updates throughout the manufacturing process.
Our free design consultation includes space planning, material selection guidance, 3D visualisation, and a detailed quote. Consultations can be done at our showroom or via video call.
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