Customer Care
Returns & Exchanges
We want you to love your YANA pieces. If something isn’t quite right, we are here to help you coordinate a return or exchange.
Our Policy
Returns Overview
| Category | Return Window | Condition Required |
|---|---|---|
| Standard Furniture | 14 Days | Unused, original packaging, resalable condition |
| Home Decor & Accessories | 14 Days | Unused, original tags attached |
| Custom/Bespoke Orders | Non-Returnable | Sales are final unless defective upon delivery |
| Clearance/Sale Items | Non-Returnable | Final sale items cannot be returned or exchanged |
| Mattresses & Bedding | Non-Returnable | Due to hygiene reasons, these cannot be returned once opened |
Important Details
Terms & Conditions
If you are returning an item because of a change of mind, you will be responsible for the return shipping costs. The original delivery fee is also non-refundable.
For defective products or incorrect items received, YANA will cover all return shipping and replacement costs.
- Once we receive and inspect your item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed via your original method of payment within 7-10 business days.
- A 15% restocking fee may apply for large furniture items returned without original packaging.
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us within 48 hours of delivery so that we can evaluate the issue and make it right.
Steps
How to Request a Return
Login & Locate
Go to your Account Dashboard and find the order containing the item you wish to return.
Submit Request
Click "Request Return", select the reason, and upload photos if the item is damaged.
Pack & Ship
Once approved, securely pack the item in its original packaging and attach the provided label.
Get Refunded
Receive your refund or exchange after our warehouse inspects the returned item.
Have Questions About a Return?
Our customer care team is here to guide you through the process.
Contact Care Team