Peace of Mind
Warranty & Product Care
We stand behind the quality of every piece. Learn about our warranty coverage and how to keep your furniture looking beautiful for years.
Coverage
Warranty Overview
| Product Category | Coverage Period | What's Covered |
|---|---|---|
| Sofas & Seating | 5 Years (Frame) / 2 Years (Upholstery) | Structural frame defects, spring mechanisms, foam cushion deformation |
| Dining Tables & Chairs | 5 Years | Wood splitting, joint separation, structural integrity, hardware defects |
| Bedroom Furniture | 5 Years (Frame) / 3 Years (Mechanisms) | Bed frame, drawer slides, hinges, structural components |
| Kitchen Cabinets | 10 Years | Cabinet structure, hinges, drawer systems, laminate peeling |
| Custom Wardrobes | 10 Years | Sliding mechanisms, internal fittings, structural defects |
| Lighting & Decor | 1 Year | Electrical components, manufacturing defects (excludes bulbs) |
Care Guide
Keeping Your Furniture Beautiful
- Dust regularly with a soft, dry cloth
- Avoid placing hot items directly on surfaces — use coasters and mats
- Keep away from direct sunlight to prevent fading and cracking
- Apply wood polish or beeswax every 3–6 months
- Clean spills immediately with a slightly damp cloth, then dry
- Maintain indoor humidity between 40–60% to prevent warping
- Vacuum upholstery weekly using a soft brush attachment
- Rotate and flip cushions regularly for even wear
- Blot spills immediately — don't rub
- Professional deep cleaning recommended annually
- Keep coloured fabrics away from direct sunlight
- Wipe with a soft damp cloth and dry immediately
- Avoid abrasive cleaners that can scratch finishes
- Apply a thin coat of metal polish for brushed or chrome finishes
- Check and tighten screws/bolts periodically
- Clean with a microfibre cloth and glass cleaner
- Always use coasters — glass shows water rings easily
- Avoid placing heavy or sharp objects directly on glass
- Handle tempered glass with care — edges are most vulnerable
Process
How to Make a Warranty Claim
1
Contact Us
Email or call us with your order number, photos of the issue, and a description of the defect.
2
Inspection
Our team will review your claim within 48 hours. If needed, we may arrange an on-site inspection.
3
Resolution
We'll repair, replace, or refund the item depending on the nature and extent of the defect.
